Common queries answered
Frequently asked Questions
Once order has been placed and payment made, we typically dispatch within 1-2 days.
UK Royal Mail shipping 1-3 days.
ROI shipping 2-5 days.
Due to health and safety reasons, we only accept returned CBD Products that are unopened.
If you have purchased a Hempthy product and are unhappy for whatever reason, simply return the unopened product to us and we will issue a refund.
If you have placed an order and have made a mistake with the address, simply log in to your account and update the address details. Alternatively, you can email or ring us, we will check the status of your order and will update the address if able, or update the address for future orders.
If you require customer support of any kind, simply give us a ring or email your enquiry.
UK: 028 7141 4646
We typically ship to a wide range of countries. If you feel this may be a problem, please get into contact via social media, email or call us, and we will be happy to check if we can ship to your country.
If you have ordered multiple hempthy cbd products at once, then yes. All products will arrive in one box or container. If you have placed multiple separate orders then they will arrive at different times in different boxes.